Shipping policy
1. PROCESSING TIMES
Orders are processed within 1 business day (Monday–Friday, excluding holidays).
If you order before 2 PM EST on a business day, your order ships the same day. Orders placed after 2 PM, on weekends, or on holidays ship the next business day.
You'll receive an email with tracking information the moment your order leaves our warehouse.
2. SHIPPING TIMES
United States — Free Standard Shipping 3 to 5 business days after dispatch.
United States — Expedited Shipping 1 to 2 business days after dispatch. Available at checkout for an additional fee.
Canada 7 to 10 business days after dispatch. Shipping fees calculated at checkout.
International (UK, EU, Australia, and other countries) 10 to 21 business days after dispatch, depending on destination. Shipping fees calculated at checkout. International customers are responsible for any customs fees, import duties, or taxes assessed by the destination country.
3. SHIPPING COSTS
Free standard shipping on all US orders, no minimum required.
Expedited and international shipping costs are calculated based on weight and destination, and shown clearly at checkout before payment.
We don't believe in hidden fees. The price you see at checkout is the price you pay.
4. ORDER TRACKING
Once your order ships, you'll receive a confirmation email with a tracking link. You can also check your order status anytime by logging into your account or contacting our support team.
If you don't receive a tracking email within 2 business days of placing your order, check your spam folder first, then reach out to us at [support@yourdomain.com].
5. DELIVERY ISSUES
Lost or stolen packages: If your tracking shows "delivered" but you haven't received your package, please:
- Check around your delivery location (porches, mailboxes, neighbors)
- Wait 24 hours — sometimes carriers mark packages as delivered before they actually arrive
- Contact us if it still hasn't shown up
We'll work directly with the carrier to investigate and, when applicable, ship a replacement at no additional cost.
Damaged packages: If your order arrives damaged, take a photo of the package and contents within 7 days of delivery and email us. We'll send a free replacement.
Wrong address: If you entered the wrong address at checkout, contact us within 1 hour of placing the order. We'll do our best to update it before the order ships. Once shipped, we can't reroute or recall packages.
6. ADDRESS CHANGES & ORDER MODIFICATIONS
Need to change your shipping address, update your order, or cancel? Email us within 1 hour of placing the order and we'll do our best to make changes before it ships. Once dispatched, we can't make changes — but our 90-night guarantee still applies.
7. APO, FPO, AND PO BOX ADDRESSES
We ship to all US APO, FPO, and PO Box addresses via standard USPS shipping. Delivery times to military addresses can vary — please allow up to 14 business days.
8. INTERNATIONAL CUSTOMS & DUTIES
For orders shipping outside the United States, customs fees, import duties, and taxes are determined by the destination country. These charges are the responsibility of the recipient and are not included in your order total.
We declare all packages accurately and ship from US warehouses.
9. HOLIDAY SHIPPING
During peak periods (Black Friday, Cyber Monday, December holidays), shipping times may be 1-2 business days longer than usual. We'll always communicate any delays via email.
10. QUESTIONS?
Email us at [wellpup@outlook.com] anytime. We respond within 24 hours, Monday through Friday.
We're real humans, not bots. We'll help you sort out anything that goes sideways.